Privacy Policy

Effective Date: 7.15.2025
Last Updated: 7.15.2025

Renfrow+Co (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (the “Site”) and use our services. By using our Site (https://renfrowco.com), you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, company name, and any other information you voluntarily provide when filling out a contact form, requesting a service, communicating with us, or commenting on our Site.
Business Information: Details about your company, location, and service needs related to elevator maintenance and repair.
Technical Data: IP address, browser type, operating system, and other technical details collected via cookies and analytics tools. A visitor’s IP address and browser user agent string are used to help spam detection.
Usage Information: Data on how you interact with our Site, including pages visited, time spent on pages, and referral sources.
Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

2. How We Use Your Information

We use the information collected for the following purposes:

To provide and manage our fabrication and construction services.
To communicate with you regarding inquiries, appointments, and any other services.
To improve our website, services, and customer experience.
To comply with legal obligations and protect our business against fraud and security threats.
To send marketing communications (only if you have opted in).

If you leave a comment, the comment and its metadata are retained indefinitely in order for us to approve any follow-up comments automatically instead of holding them in a moderation queue.

For users registered on our website (if any), we store the personal information they provide in their user profiles. All users can see, edit, or delete their personal information at any time, except for their username. Website administrators can also see and profile information. Visitor comments may be checked through an automated spam detection service.

3. Information Sharing and Disclosure

We do not sell or rent your personal information. However, we may share your data under the following circumstances:

Service Providers: With third-party contractors and vendors who assist in providing our services (e.g., scheduling software, payment processors, IT support). If you request a password reset, your IP address will be included in the reset email.
Legal Compliance: If required by law, regulation, or legal process, we may disclose information to comply with legal obligations.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new business entity.

4. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure. We encourage you to take precautions when sharing personal information online.

If you have an account on this Site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

5. Cookies and Tracking Technologies

When you leave a comment, you may opt in to saving your contact information in cookies. These provide a faster login process for future engagement with our Site. Visiting our login page sets a temporary cookie containing no personal data that is discarded upon browser closure.

Logging in sets cookies for login info and screen display choices; “Remember Me” extends login persistence. Logging out removes login cookies. Editing or publishing an article saves a non-personal cookie indicating the post ID.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

6. Your Rights and Choices

Depending on your location, you may have the right to:

Access, update, or delete your personal data.
Opt out of marketing communications.
Restrict or object to certain data processing activities.
Request a copy of the data we hold about you.

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

8. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us 

If you have any questions about this Privacy Policy or our data practices, please contact us:

Renfrow+Co
37 Lyerly St, Houston, TX 77022
713.588.1768

By using our Site, you acknowledge that you have read and understood this Privacy Policy.